NHS Advocacy is now provided by Merseyside and Cheshire Independent Complaints Advocacy in the following local authority areas:-

  • Sefton
  • Liverpool
  • Wirral
  • Halton
  • St Helens
  • Warrington

This service replaces the previous Independent Complaints Advocacy Service (ICAS) and will continue to be delivered by the Carers Federation Ltd, who has over eleven years experience of supporting people in Merseyside and Cheshire  with NHS complaints.

How to find us

Our offices can be found at:

Healthwatch Advocacy
The Gateway Conference Centre,
71 London Road,
Liverpool, L3 8HY

Telephone 0808 801 0389
Email click here


Disabled access
The Gateway Centre is a fully accessible venue with level access to all ground floor Conference Suites and a full sized lift with voice control to all first floor suites. The main entrance to the centre has a gentle slope from the doors to the reception desk. The main front doors are fully automatic and the reception area has a hearing loop system. Adaptive Toilets are situated on the first and ground floors. All internal signage are tactile and all staff have had disability awareness training.

Further information can found about the Centre’s accessibility at:

Public transport

(From Liverpool Lime St Station – walking time is about 5-7 minutes)
(To Pembroke Place / London Road)

If you require any further assistance, please do not hesitate to contact The Gateway Conference Centre reception on 0151 298 3200.

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