Author Archives: Hazel Johnson

Carers passports – your thoughts please…

Carers UK would be grateful for your input into a study they are carrying out for the Department of Health over the next couple of weeks.

They are looking at the range of carers passports schemes which exist and examining how useful they are in improving recognition and support for carers.

And where these passport schemes don’t already exist, they’d like to know your thoughts on whether they could make a positive difference to your life.

Can you spare a few minutes to let us know your thoughts?
Please fill in this short, survey Carers Passport Survey

Nottingham Health & Care Point – New Phone Service

Nottingham Health & Care Point

The way in which Nottingham citizens can get help and advice on health and social care services in Nottingham has been recently improved. The city’s Health and Care Point phone service has been streamlined and simplified to reduce the number of options faced by callers.

With effect from 16 January 2017 the Nottingham Health and Care Point number is 0300 131 0300 and operational hours have been extended so that citizens are able to speak to someone from 8am to 7pm.

It’s important that this change of number is communicated to any citizens who you refer to the Health and Care Point.

The 0300 131 0300 number now offers the following options:

  • Option 1 – If you know what service you need, choose Option 1 to access the automated options (see below)
  • Option 2 – If you wish to speak to someone in person

Choosing Option 1 will give you access to 3 further options:

  • Option 1 – Urgent Care (0700 – 2300, 7 days)
  • Option 2 – Adult Social Care (0800 – 1900 Mon – Fri)
  • Option 3 – Nottingham Health & Care Point (0800 – 1900 Mon-Fri) for referrals to CityCare services (see below and each service page)

Citizens who call the Health and Care Point should find it easier to get through to speak to someone who is able to direct calls to the right team as quickly as possible. Those picking up the calls are trained in health and social care – they will understand the call being made and know where to get help if they can’t resolve the call themselves.

Carers Federation sponsor award for unpaid carers

Pamela Robinson has been nominated for Nottingham Carer of the Year Award in the category of family carer, sponsored by the Carers Federation who have been supporting unpaid carers In Nottingham and Nottinghamshire since 1992.

Pamela was nominated by her daughter who Pamela cared for when she was ill as well as caring for her husband.  Too read the the full story in the Nottingham Post Visit:

To nominate a carer for the award visit:

Quality Carer Standard for your organisation?

Could your organisation be awarded the Quality Standard for Carer Support?

Both young and adult carers can be affected by the impact of juggling a caring role with employment and/or education.

If you are interested in gaining QSCS status you can contact a member of the team who can provide more information and discuss with you how the QSCS can benefit your organisation.

On achievement of the QSCS organisations will be able to use the standard logo on their documents and will receive the ‘Final Certificate’ to display and evidence their commitment.

Click below to read more…

Carers Standard

Independent Report into carers support services

Carers Federation welcomes the independent report it commissioned into support it provides to carers. Written by Pam Weeden of The Four Cornerstones Ltd, the report provides a balanced view of the company’s strengths and weaknesses and makes some important recommendations for future improvements. Read the report here.


Chief Executive Rob Gardiner comments “It’s good from time to time to get someone from outside to take a good look at what you are doing. It’s great when a report then comes back telling you that that the services you provide are making a real difference to people’s lives. The report also tells us how we can improve what we do and I look forward to seeing how we make changes in the next few months” 



Carers Federation Annual Report 2015/16

It gives us pleasure to introduce the Carers Federation Annual Report 2015/2016 which sets out what we have achieved over the past year, and offers a glance at our future plans.

This has been another year of big changes and great progress. Click here to read about our accomplishments and highlights, and how we have made a difference to the lives of so many carers. 




Congratulations to Nottinghamshire Healthcare NHS Foundation Trust

At yesterday’s Regional Triangle of Care meeting the Trust’s Triangle of Care submission was successful and they  were awarded a gold star for completing phase 1. They presented their journey to build a carer friendly trust and submitted a report and  64 self-assessments for 74 ward and crisis teams.

There was praise for how they had involved carers, the continuity and leadership of approach, our Confidentiality Guide and carer awareness film for staff.

Check out the film which will be used in all future Trust inductions.


Celebrating Older Peoples Day 2016

Saturday October 1st is Older People’s Day 2016 – an International Day created to recognise and celebrate the achievements and contributions that older people make to our society

Age Friendly Dancing

Put on your dancing shoes on 1 October 2016 from 2.00 pm until 4.00 pm in the Spiegel Tent on the Old Market Square in Nottingham City Centre

Age Friendly Nottingham is celebrating International Older People’s Day in 2016 with a culturally diverse event for residents aged 50+. You are invited to join them on Thursday 29 September 2016 for food, fun and games in the Council House on Old Market Square from 11am to 1.30pm.

Carer Champion Forums

Carers Federation hosts a Carer Champion Forum within each of the Nottinghamshire South NHS Clinical Commissioning Group areas every three months. We invite Carer Champions from every member practice to attend the forum and share good practice, highlight any barriers they are facing and discuss how we can continue to improve the pathway for unpaid carers within their medical practice.

For more information about Carer Champions click here