North East ICA

FREE PHONE 0808 802 3000

NHS Advocacy is now provided by North East NHS Independent Complaints Advocacy (ICA),supporting individuals complaining about the NHS in the following local authority areas:

Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar and Cleveland,  and Sunderland.

This service replaced the previous Independent Complaints Advocacy Service (ICAS) in 2013 and  continues to be delivered by the Carers Federation Ltd, who now have over thirteen years experience of supporting people in the North East with NHS complaints. Please click on the Independent Complaints Advocacy link on the left hand banner for an overview of how we can help.

How to find us

The service is based at:
Aidan House
Sunderland Road
Gateshead
NE8 3HU

 Local Links you may find useful

Healthwatch – the local voice for health and social care issues

• www.healthwatchdarlington.co.uk
• www.healthwatchgateshead.co.uk
• www.healthwatchhartlepool.co.uk
• www.healthwatchnorthtyneside.co.uk
• www.healthwatchsouthtyneside.co.uk
• www.healthwatchsunderland.com
• www.healthwatchredcarandcleveland.co.uk
• www.healthwatchstocktonontees.co.uk
• www.healthwatchmiddlesbrough.co.uk
• www.healthwatchcountydurham.co.uk
• www.healthwatchnewcastle.org.uk

Clinical Commissioning Groups

• www.northtynesideccg.nhs.uk
• www.newcastlegatesheadccg.nhs.uk
• www.southtynesideccg.nhs.uk
• www.sunderlandccg.nhs.uk
• www.northdurhamccg.nhs.uk
• www.durhamdaleseasingtonsedgefieldccg.nhs.uk
• www.darlingtonccg.nhs.uk
• www.hartlepoolandstocktonccg.nhs.uk
• www.southteesccg.nhs.uk

Outreach venues by appointment

We have fully experienced Advocates in all Local Authority areas and  at certain core venues by appointment. Alternatively, in response to feedback and to make our service more accessable, we are able to meet at  any other venue to suit a clients needs.To make an appointment please call 0191- 4788350 or email ica@carersfederation.co.uk to explore options.