North East ICA

FREE PHONE 0808 802 3000

NHS Advocacy is now provided by North East NHS Independent Complaints Advocacy (ICA),supporting individuals complaining about the NHS in the following local authority areas:

Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar and Cleveland,  and Sunderland.

This service replaced the previous Independent Complaints Advocacy Service (ICAS) in 2013 and  continues to be delivered by the Carers Federation Ltd, who now have over sixteen years experience of supporting people in the North East with NHS complaints. Please click on the Independent Complaints Advocacy link on the left hand banner for an overview of how we can help.

How to find us

The service is based at:
Aidan House
Sunderland Road
Gateshead
NE8 3HU

 Local Links you may find useful

Healthwatch – the local voice for health and social care issues

Clinical Commissioning Groups

Outreach venues by appointment

We have fully experienced Advocates in all Local Authority areas and  at certain core venues by appointment. Alternatively, in response to feedback and to make our service more accessible, we are able to meet at  any other venue to suit a clients needs.To make an appointment please call 0191- 4788350 or email ica@carersfederation.co.uk to explore options. Deaf Clients can contact us by text 07789088284 or BSL Whats app video on 07738994040

Darlington
Healthwatch Darlington  1  Chancery Lane
Darlington
1st Monday monthly 11am-1pm by appointment only		 Gateshead
Aidan House Sunderland Road NE8 3HU Weds afternoons – no appointment required 1.30pm -4pm
Durham
Healthwatch County Durham, Whitfield House, St Johns Road
Meadowfield Industrial Estate, Durham DH7 8XL
2nd Thursday of month 2-4pm
 Hartlepool
ORCEL Wynyard Road Hartlepool TS25 3LB
every 3rd Wednesday 9.30-12pm
Middlesbrough
Live Well Centre
Dundas Arcade Middlesbrough
1st Weds of each mth 1-4pm

Newcastle

Contact Office for latest arrangements
North Tyneside
 Contact Office for arrangements Ist Tuesday 12pm -3pm		 Redcar
Contact Office for arrangements
First Wednesday of every month 9.30am -12pm

South Tyneside

Contact Office for arrangements

Sunderland

Contact Office for arrangements

 

Latest update May 2020:Due to  the ongoing Coronavirus COVID 19  Pandemic we have adapted our Service to meet the needs of anyone who wishes to make an NHS complaint. Whist the Service is being delivered remotely this does not impact on the right of anyone to still proceed with an NHS complaint. In these unprecedented times it may take the NHS a little longer to respond. We are still here to help and can talk through your options. There are plenty of ways to contact us as detailed on this page though regretfully we are unable to meet face to face until both Government and Public Health advice allows. There is also no access  to our Office other than by post which is being accepted and actively responded too.