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NHS Advocacy is now provided by North East NHS Independent Complaints Advocacy (ICA),supporting individuals complaining about the NHS in the following local authority areas:
Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar and Cleveland, and Sunderland.
This service replaced the previous Independent Complaints Advocacy Service (ICAS) and continues to be delivered by the Carers Federation Ltd, who have over ten years experience of supporting people in the North East with NHS complaints. Please click on the Independent Complaints Advocacy link on the left hand banner for an overview of how we can help.
How to find us
The service is based at:
Local Links you may find useful
Healthwatch – the local voice for health and social care issues
Clinical Commissioning Groups
Outreach venues by appointment
We have fully experienced Advocates in all Local Authority areas and at certain core venues by appointment. Alternatively, in response to feedback and to make our service more accessable, we are able to meet at any other venue to suit a clients needs.To make an appointment please call 0191- 4788350 or email firstname.lastname@example.org to explore options.
1st Monday monthly 11am-1pm
Aidan HouseSunderland RoadNE8 3HUWeds afternoons – no appointment required1.30pm -4pm
First Friday of each month 10-12pm
Cafe University Hospital of North Durham
ORCEL Wynyard Road Hartlepool TS25 3LB
every 3rd Wednesday 9.30-12pm
1st Weds of each mth 9.30-12pm
Contact Office for latest arrangements
Wallsend Customer First Centre Ist Tuesday 12pm -3pm
Main Library 1- 4 pm
First Wednesday of every month
Healthwatch South Tyneside Office
Sunderland Royal main entrance 2-4pm every fourth Thursday of the month