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NHS Advocacy is now provided by North East NHS Independent Complaints Advocacy (ICA),supporting individuals complaining about the NHS in the following local authority areas:
Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar and Cleveland, and Sunderland.
This service replaced the previous Independent Complaints Advocacy Service (ICAS) in 2013 and continues to be delivered by the Carers Federation Ltd, who now have over fifteen years experience of supporting people in the North East with NHS complaints. Please click on the Independent Complaints Advocacy link on the left hand banner for an overview of how we can help.
How to find us
The service is based at:
Aidan House
Sunderland Road
Gateshead
NE8 3HU
Local Links you may find useful
Healthwatch – the local voice for health and social care issues
- www.healthwatchdarlington.co.uk
- www.healthwatchgateshead.co.uk
- www.healthwatchhartlepool.co.uk
- www.healthwatchnorthtyneside.co.uk
- www.healthwatchsouthtyneside.co.uk
- www.healthwatchsunderland.com
- www.healthwatchredcarandcleveland.co.uk
- www.healthwatchstocktonontees.co.uk
- www.healthwatchmiddlesbrough.co.uk
- www.healthwatchcountydurham.co.uk
- www.healthwatchnewcastle.org.uk
Clinical Commissioning Groups
- www.northtynesideccg.nhs.uk
- www.newcastlegatesheadccg.nhs.uk
- www.southtynesideccg.nhs.uk
- www.sunderlandccg.nhs.uk
- www.northdurhamccg.nhs.uk
- www.durhamdaleseasingtonsedgefieldccg.nhs.uk
- www.darlingtonccg.nhs.uk
- www.hartlepoolandstocktonccg.nhs.uk
- www.southteesccg.nhs.uk
Outreach venues by appointment
We have fully experienced Advocates in all Local Authority areas and at certain core venues by appointment. Alternatively, in response to feedback and to make our service more accessible, we are able to meet at any other venue to suit a clients needs.To make an appointment please call 0191- 4788350 or email ica@carersfederation.co.uk to explore options. Deaf Clients can contact us by text or BSL Whats app video on 07889088284
| Darlington Healthwatch Darlington 1 Chancery Lane Darlington 1st Monday monthly 11am-1pm by appointment only |
Gateshead Aidan House Sunderland Road NE8 3HU Weds afternoons – no appointment required 1.30pm -4pm |
| Durham Healthwatch County Durham, Whitfield House, St Johns Road Meadowfield Industrial Estate, Durham DH7 8XL 2nd Thursday of month 2-4pm |
Hartlepool ORCEL Wynyard Road Hartlepool TS25 3LB every 3rd Wednesday 9.30-12pm |
| Middlesbrough Live Well Centre Dundas Arcade Middlesbrough 1st Weds of each mth 1-4pm |
Newcastle Contact Office for latest arrangements |
| North Tyneside Contact Office for arrangements Ist Tuesday 12pm -3pm |
Redcar Main Library 9.30 -=12pm First Wednesday of every month |
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South Tyneside Contact Office for arrangements
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| Sunderland Contact Office for latest arrangements |
