North East ICA

FREE PHONE 0808 802 3000

NHS Advocacy is now provided by North East NHS Independent Complaints Advocacy (ICA),supporting individuals complaining about the NHS in the following local authority areas:

Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar and Cleveland,  and Sunderland.

This service replaced the previous Independent Complaints Advocacy Service (ICAS) in 2013 and  continues to be delivered by the Carers Federation Ltd, who now have over thirteen years experience of supporting people in the North East with NHS complaints. Please click on the Independent Complaints Advocacy link on the left hand banner for an overview of how we can help.

How to find us

The service is based at:
Aidan House
Sunderland Road

 Local Links you may find useful

Healthwatch – the local voice for health and social care issues

Clinical Commissioning Groups

Outreach venues by appointment

We have fully experienced Advocates in all Local Authority areas and  at certain core venues by appointment. Alternatively, in response to feedback and to make our service more accessable, we are able to meet at  any other venue to suit a clients needs.To make an appointment please call 0191- 4788350 or email to explore options.

Healthwatch Darlington  1  Chancery Lane
1st Monday monthly 11am-1pmBy appointment only
Aidan House Sunderland Road NE8 3HU Weds afternoons – no appointment required 1.30pm -4pm
Healthwatch County Durham, Whitfield House, St Johns Road
Meadowfield Industrial Estate, Durham DH7 8XL
2nd Thursday of month 2-4pm
ORCEL Wynyard Road Hartlepool TS25 3LB
every 3rd Wednesday 9.30-12pm
Live Well Centre
Dundas Arcade Middlesbrough
1st Weds of each mth 1-4pm


Contact Office for latest arrangements

North Tyneside
 Contact Office for arrangementsIst Tuesday 12pm -3pm
Main Library  9.30 -=12pm
First Wednesday of every month

South Tyneside

Contact Office for arrangements
Second Tuesday 10am-12pm

Contact Office for latest arrangementsevery fourth Thursday of the month 2pm -4pm


The Team at North East NHS ICA continue to support a large number of Clients with their NHS complaints and help with the navigation through a process that at times can be challenging. We have noticed over the last year NHS complaints are becoming more complex and this is challenging for all parties involved. There are times when the care and treatment provided within the NHS may not be up to what people expect if this is the case please contact us. The Service is free and confidential and Client led – it may not be right for everyone’s needs though the Team will always make it as accessible as possible.

July 2018