North East ICA

FREE PHONE 0808 802 3000

NHS Advocacy is now provided by North East NHS Independent Complaints Advocacy (ICA),supporting individuals complaining about the NHS in the following local authority areas:

Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar and Cleveland,  and Sunderland.

This service replaced the previous Independent Complaints Advocacy Service (ICAS) and  continues to be delivered by the Carers Federation Ltd, who have over ten years experience of supporting people in the North East with NHS complaints. Please click on the Independent Complaints Advocacy link on the left hand banner for an overview of how we can help.

How to find us

The service is based at:
Aidan House
Sunderland Road
Gateshead
NE8 3HU

 Local Links you may find useful

Healthwatch – the local voice for health and social care issues

Clinical Commissioning Groups

Outreach venues by appointment

We have fully experienced Advocates in all Local Authority areas and  at certain core venues by appointment. Alternatively, in response to feedback and to make our service more accessable, we are able to meet at  any other venue to suit a clients needs.To make an appointment please call 0191- 4788350 or email ica@carersfederation.co.uk to explore options.

Darlington
CVS Building
Darlington
1st Monday monthly 11am-1pm
Gateshead
Aidan HouseSunderland RoadNE8 3HUWeds afternoons – no appointment required1.30pm -4pm
Durham
First Friday of each month 10-12pm

Cafe University Hospital of North Durham
Hartlepool
ORCEL Wynyard Road Hartlepool TS25 3LB
every 3rd Wednesday 9.30-12pm
Middlesbrough
Central Library

1st Weds of each mth 9.30-12pm

Newcastle

Contact Office for latest arrangements

North Tyneside
 Wallsend Customer First Centre Ist Tuesday 12pm -3pm
Redcar
Main Library  1- 4 pm
First Wednesday of every month

South Tyneside

Healthwatch South Tyneside Office
Jarrow Community Association
Second Tuesday 10am-12pm

Sunderland
Sunderland Royal main entrance 2-4pm every fourth Thursday of the month

 

Carers Federation is pleased to confirm the retention of the North East NHS  Independent Complaints Advocacy contract for another two years from 1st April 2017. In addition we were recently awarded the Quality Performance Mark for  Advocacy  based on the Advocacy charter principles and the service we deliver to our Clients. The service remains a free and independent resource to help anyone who wishes to register an NHS complaint and is delivered flexibly to each individual Clients requirements.