North East ICA

FREE PHONE 0808 802 3000

NHS Advocacy is now provided by North East NHS Independent Complaints Advocacy (ICA),supporting individuals complaining about the NHS in the following local authority areas:

Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar and Cleveland,  and Sunderland.

This service replaced the previous Independent Complaints Advocacy Service (ICAS) in 2013 and  continues to be delivered by the Carers Federation Ltd, who now have over thirteen years experience of supporting people in the North East with NHS complaints. Please click on the Independent Complaints Advocacy link on the left hand banner for an overview of how we can help.

How to find us

The service is based at:
Aidan House
Sunderland Road
Gateshead
NE8 3HU

 Local Links you may find useful

Healthwatch – the local voice for health and social care issues

Clinical Commissioning Groups

Outreach venues by appointment

We have fully experienced Advocates in all Local Authority areas and  at certain core venues by appointment. Alternatively, in response to feedback and to make our service more accessable, we are able to meet at  any other venue to suit a clients needs.To make an appointment please call 0191- 4788350 or email ica@carersfederation.co.uk to explore options.

Darlington
Healthwatch Darlington  1  Chancery Lane
Darlington
1st Monday monthly 11am-1pmBy appointment only
Gateshead
Aidan House Sunderland Road NE8 3HU Weds afternoons – no appointment required 1.30pm -4pm
Durham
Healthwatch County Durham, Whitfield House, St Johns Road
Meadowfield Industrial Estate, Durham DH7 8XL
2nd Thursday of month 2-4pm
Hartlepool
ORCEL Wynyard Road Hartlepool TS25 3LB
every 3rd Wednesday 9.30-12pm
Middlesbrough
Live Well Centre
Dundas Arcade Middlesbrough
1st Weds of each mth 1-4pm

Newcastle

Contact Office for latest arrangements

North Tyneside
 Contact Office for arrangementsIst Tuesday 12pm -3pm
Redcar
Main Library  9.30 -=12pm
First Wednesday of every month

South Tyneside

Contact Office for arrangements
Second Tuesday 10am-12pm

Sunderland
Contact Office for latest arrangementsevery fourth Thursday of the month 2pm -4pm

 

We are pleased to announce that a dedicated text phone number has been set up in response to working recently with our Deaf Clients. This supports the latest technology and complaints can be passed to us by  BSL signed video which we are able to have translated. Available 24 hours a day – all messages are actioned the following working day.

The number is 07889088284