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NHS Advocacy is now provided by North East NHS Independent Complaints Advocacy (ICA),supporting individuals complaining about the NHS in the following local authority areas:
Darlington, Durham, Hartlepool, Middlesbrough, Newcastle, North Tyneside, , Redcar and Cleveland, South Tyneside and Sunderland.
This service replaced the previous Independent Complaints Advocacy Service (ICAS) in 2013 and continues to be delivered by the Carers Federation Ltd, who now have over seventeen years experience of supporting people in the North East with NHS complaints. Please click on the Independent Complaints Advocacy link on the left hand banner for an overview of how we can help.
How to find us
The service is based at:
Aidan House
Sunderland Road
Gateshead
NE8 3HU
Local Links you may find useful
Healthwatch – the local voice for health and social care issues
- www.healthwatchdarlington.co.uk
- www.healthwatchhartlepool.co.uk
- www.healthwatchnorthtyneside.co.uk
- www.healthwatchsouthtyneside.co.uk
- www.healthwatchsunderland.com
- www.healthwatchredcarandcleveland.co.uk
- www.healthwatchstocktonontees.co.uk
- www.healthwatchmiddlesbrough.co.uk
- www.healthwatchcountydurham.co.uk
- www.healthwatchnewcastle.org.uk
Clinical Commissioning Groups
- www.northtynesideccg.nhs.uk
- www.newcastlegatesheadccg.nhs.uk
- www.southtynesideccg.nhs.uk
- www.sunderlandccg.nhs.uk
- https://countydurhamccg.nhs.uk/
- https://teesvalleyccg.nhs.uk/
Outreach venues by appointment.
We have fully experienced Advocates in all Local Authority areas and at certain core venues by appointment. Alternatively, in response to feedback and to make our service more accessible, we are able to meet at any other venue to suit your individual needs.To make an appointment please call 0191- 4788350 or email ica@carersfederation.co.uk to explore options. Deaf/deafened people can contact us by text 07789088284 or BSL Whats app video on 07738994040
Darlington Contact us for flexible arrangements | Available to any Client Aidan House Sunderland Road NE8 3HU Monday, Wednesday and Friday 10-12pm no appointment required |
Durham Healthwatch County Durham, Whitfield House, St Johns Road Meadowfield Industrial Estate, Durham DH7 8XL 2nd Thursday of month 2-4pm appointment only | Hartlepool ORCEL Wynyard Road Hartlepool TS25 3LB every 3rd Wednesday 9.30-12pm appointment only |
Middlesbrough Live Well Centre Dundas Arcade Middlesbrough 1st Weds of each mth 1-4pm appointment only | Newcastle Contact Office for flexible arrangements |
North Tyneside Contact Office for arrangements Ist Tuesday 12pm -3pm | Redcar Contact Office for arrangements First Wednesday of every month 9.30am -12pm |
South Tyneside Contact Office for flexible arrangements | Sunderland Contact Office for flexible arrangements
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