Carers Federation gains new Advocacy Quality Performance Mark (QPM)

Press release 29/04/2020

We are delighted to announce that Carers Federation has been awarded the Advocacy Quality Performance Mark (QPM) from the National Development Team for Inclusion (NDTi). The QPM is the UK’s only independent quality performance mark for organisations offering independent advocacy; an essential service for people who need support to express their needs and have increased choice and control in their lives.

To gain the QPM, independent advocacy providers have to undergo a rigorous self-assessment process and policy review. This is followed by a structured site visit for NDTi assessors to meet advocates and the people they support. As well it being good practice for Local Authorities to provide advocacy to people at risk of exclusion, commissioners are required to provide statutory independent advocacy under the Mental Capacity Act, Mental Health Act, and more recently the Care Act. The Advocacy QPM provides them with a robust benchmark to measure independent advocacy services, ensuring they select the very best providers.

Philip Kerr Contracts Manager North East NHS Independent Complaints Advocacy on behalf of Carers Federation Lt said:

“Carers Federation Ltd are delighted the dedication, resourcefulness and professionalism of our NHS Complaints Advocacy work has been recognised in the renewal of our Quality Performance Mark for another 3 years. It is an endorsement of the hard work of our Advocacy Team and their ability to adapt and constantly look for further opportunities to enhance our offering .It is particularly pleasing to note the areas of identified good practice. We feel it is important that the value of Advocacy is recognised in all quarters and the support that is available for vulnerable people. We do not take the achievement of the QPM lightly and will continue to champion it as a standard  for all Advocacy provision. The assessment process was fair, engaging and constructive with all parties able to express this within an understanding and supportive dialogue.”

Originally developed by Action for Advocacy (A4A), the Department of Health funded NDTi to review and revise the QPM in 2014, working with providers, users and commissioners of advocacy services. The application process was streamlined to be as straightforward as possible, while retaining the rigour required to ensure that high standards are met.  It is available to organisations providing independent advocacy in England, Wales and Northern Ireland.  Further information can be accessed and applications can be made via

— ends —

Notes to editors

  • The National Development Team for Inclusion (NDTi) is a not-for-profit social change organisation promoting inclusion and equality for people who risk exclusion and need support to lead a full life. It has a particular interest in issues around age, disability, mental health and children and young people. Further information is available online at

For further press information contact

Carers Federation 2020.

Run For Heroes Raises £1m for NHS Workers

The Run For Heroes campaign, which challenges people to run 5k and donate £5, has broken the £1m barrier and continues to raise money for NHS workers currently battling COVID-19.

To take part, you simply need to go out for a run on your daily exercise. Then you can tag a few friends in social media (5 sounds about right doesn’t it?) and challenge them to do the same. That’s £30 raised for charity and everyone’s got some nice healthy exercise. Win-win.

“During these uncertain times, like many, we wanted to find a positive way to help the fight against COVID-19. When we were out running during our daily exercise allocation, we realised how many others were doing the same, ” say Olivia, India and Alice – the brains behind the operation – on the website.

“So we thought – Could we donate our one hour of daily exercise to the NHS staff who are working tirelessly to protect us? If we’re all exercising anyway, let’s do it for a fantastic cause. Let’s do it for our NHS heroes. Let’s help them help us.”

NHS staff are currently working around the clock to deal with the steady stream of patients due to Coronavirus, but with lockdown measures in place for three weeks, the British public are hopeful that their actions will help flatten the curve and ease the pressure on the NHS.

Are you going to take part? Tag us in your post-run pic and we’ll be sure to share it.

Tips for a Productive Home Working Environment

The Coronavirus pandemic has forced a lot of people to rethink their working environment. Many businesses, charities and organisations have had no choice but to move their workforce to a work-from-home scenario. For some of us, this hasn’t meant a stark change; some offices have always offered a remote-working option and many will be used to the routine. However, the vast majority will now have to figure out how to carry out their work at home. This is no small challenge with the added pressures of childcare and social isolation. But, it is not impossible! Here are our five top tips for successfully working from home:

Have a permanent workspace

A common misconception of “WFH” days is that people “work from bed” or in their pyjamas. This is not the case. Anyone who works from home regularly will tell you that having an allotted desk space is a must. Having a set work space helps you get into the right frame of mind for productivity, and it can help you differentiate between your work day ending and your free time starting. Finishing work at 5pm and being in the same place (or same set of pyjamas…) isn’t great for morale!

Structure, Structure, Structure

Many workplaces have relaxed their working hours now that remote working is the ‘norm’. But, whatever your working hours are, try your best to stick to them. This isn’t easy for people with children, or those with other caring responsibilities. Nevertheless, where possible, stick to a routine. Try and make sure you get up at the same time every day, have a lunch break and regular – scheduled – breaks for exercise.

Move around!

That brings us nicely onto our third tip, which is: don’t stay sat down staring at screens all day! Stretching is important, and is encouraged for office working generally to alleviate chronic health problems and avoid burnout. Now you can have a big stretch and groan/shout without being embarrassed or disturbing half the office. Do anything you can for a brief change of scenery – take advantage of your one exercise outing a day, do yoga, or take a short trip to the garden if you have one.

Be in touch

No doubt your employers will have created a communication tool for you to keep in touch – something a little more immediate than e-mail. Whether it’s Teams, Slack, Zoom or a combination of all three, make sure you’re checking in on your colleagues and that they’ll check in on you. Communication can be difficult at the best of times, so it’s really important to make the extra effort when we’re all miles apart.

Take advantage of online training

There is an unprecedented level of empty time that comes with working from home in this scenario. The rules have changed and there are things you simply won’t be able to do anymore depending on your role. At the very least, lockdown probably means significantly less commuting time! If you’ve found yourself at a loose end without any work to do, see if your line manager can arrange some of that online training you’ve been meaning to do for the past three years – the one you keep mentioning in your appraisal! Likewise, if you’re stuck for something to do on an evening, widen your horizons with distance-learning courses in subjects you’re passionate about.

No one really has all the answers for fully effective working during a lockdown – we all have different roles and demands, and the pandemic is something we have never experienced before. But, as a starting point, these basic tips will stand you in good stead as you adapt to you new home-working adventure.

Welsh Care Home Residents Quarantine in Style with Game of Giant Hungry Hippos

Residents and staff at the Bryn Celyn Care Home cheered up the nation last week amidst the Coronavirus lockdown, proving that being inside doesn’t necessarily equal boredom.

The residents, who are as young as – 80 and as old as 102 – remained in their wheelchairs while the care home staff pushed them into the middle of circle where they tried to gobble up as many multicoloured balls as possible.

Despite being at greater risk compared to most of us, these residents weren’t about to let the Coronavirus blues get to them. As as General manager of Bryn Celyn, Michelle Williams, is keen to remind us, they’re not oblivious to what’s going on outside their care home.

“We just did it to cheer them up,” she said. “We try to be as positive as we can – we don’t want to walk around all doom and gloom. There’s enough doom and gloom out there. We’re just trying to keep things as normal and have fun, keep smiling and make sure our residents have fun and are safe. They know what’s going out there.”

Have you and your family been playing any inventive games? Let us know on Facebook or Twitter. And if you’re in need or any help or advice, we’ve set up a general COVID-19 page with information. And there are pages on health and wellbeing, shopping and finances too.

U.K Football Clubs to Offer NHS Staff 100,000 Free Tickets

Yesterday, people across the U.K took to the streets (from their windows, doorsteps and balconies) to clap the NHS and caring staff that are working on the frontline to manage the corona virus outbreak.

And the appreciation of our wonderful health service continues as Brighton and Hove Albion kick off a campaign to gift 100,000 tickets to NHS staff, in recognition of the wonderful and brave work they do.

The UK football season, from The Premier League to amateur leagues across the country, is currently on a hiatus as measures are implemented to “flatten the curve”. For many, the first thing they’re looking forward to is getting back to the football on a weekend and enjoying the community spirit that brings. And in a positive signal of intent, NHS staff will be some of the first people back on the terraces if this ticket initiative is anything to go by.

Paul Barber, the Brighton chief executive said: “If each of the 92 clubs committed on average one thousand tickets, with The FA donating for a future England international and Scottish Premier League and Irish League clubs also contributing, we could easily top 100,000 tickets for these heroes. We are seeing some brilliant initiatives from clubs all over the world, and I am hopeful that there is more to come from the football family.

“Of course the biggest support we can all show our NHS heroes is by following that crucial government advice on social distancing, self-isolating, hand hygiene and using tissues to catch, kill and bin coughs and sneezes.”

So far Bournmouth FC have taken on the campaign and announced they will donate 1000 tickets to NHS staff, so now the imputes is on some of the larger clubs (no disrespect to Brighton and Bournmouth) to accept the challenge and give away some of their tickets for when the season resumes.

The #ClapForOurCarers Campaign aims to spread positivity and celebrate our NHS

Currently, the global conversation is solely focussed on COVID-19 and the wide-ranging consequences to all aspects of our daily lives. It can be difficult to focus on what’s important with the sheer amount of news hitting our screens every minute of every day. Some are scaremongering, some are irrelevant, some are clickbait and some are genuinely useful to know.

But in the spirit of positivity, we at The Carer’s Federation have decided to unearth some of the positive news stories emerging to share with you. Enjoy them. Share them with your friends and family. And remember to follow official advice the UK government regarding our individual responsibilities to help slow the spread.

We start with the #clapforourcarers campaign – a rousing idea to support NHS staff up and down the country who are putting themselves on the front line, and under increased pressure, to deal with the Coronavirus patients and general public.

The campaign is asking for as many people as possible to clap their hands together on Thursday 26 March at 8pm to thank all doctors, nurses, carers, GPs, pharmacists and other NHS staff working hard to help those affected by the coronavirus. Other countries in Europe, such as France, Spain and Italy have been doing this on a regular basis but as the U.K comes to terms with the current measures set in place by the U.K government to contain Coronavirus, the public finds new and inventive ways to spread positivity.

The campaign website states: “It’s to get everyone to clap for everyone that works in the frontline, doctors, nurses doctors, pharmacists and EVERYONE related at the frontline.”

For more information on the campaign you can visit Check back on Facebook, Twitter and LinkedIn for more positive news story blogs over the next few weeks.

Carers Federation COVID-19 Update

The Carers Federation is committed to the safety and wellbeing of its clients, staff and the general public. This applies especially during the current outbreak of the Coronavirus, which some of you may know as COVID-19.

We regret that we have to follow Government advice and are suspending all but essential activity at our Nottingham and Gateshead offices. Our staff are working from home where possible and are all taking the steps necessary to limit the transmission of the virus.

We are staying up to date with the latest regulation and recommendations regarding the ongoing pandemic and as such, will review the situation daily. If you have any general enquires we ask that you email us rather than call. If you don’t know which department to email, please contact

For the latest information on COVID-19, please visit the NHS website:

Our service users can find specific contact details for support on the Our Centre page of the website

In the current circumstances and with Carers Federation not staffing our office, service users and their families who wish to contact us urgently can do so by:

Phoning and leaving a message on the office phone 0115 9629310. We will regularly pick up messages and pass them to appropriate staff.

Emailing – we will check this account daily.

If you or your family receive support from AYC you can contact the following staff on their mobiles:

Roz Lynch 07739237147
Sarah Camplin 07852354037
Donna Powell 07720084304
Kate Hill 07852358823
Charmaine McCarthy 07852357099
Natalie Knight 07889088279

If you are a volunteer and wish to speak with Naomi her number is 07841067098

For any users of our counselling service who require additional support they can call Rob on 07793525831.

For all the above numbers, if not answered please leave a message and we will get back to you.

Take care and best wishes

Nottinghamshire County Council – Suicide Intervention Accredited Courses to Third Sector front line staff

Nottinghamshire County Council have commissioned Harmless to deliver full-day Suicide Intervention accredited courses to third sector front line staff who work with adults (18+) who are vulnerable to suicide risk.

You can now pay online!!

Great News! We now take payment for our courses online. Our aim is simply to become more financially self-reliant so that we can support our teams to continue doing the great the work they are doing in our communities, without having to rely solely on government funding. Do you want to help us do that? Follow us now on social media and have a look at the list of courses we have on offer and the course currently under development.