NHS Independent Complaints Advocacy

What NHS Independent Complaints Advocacy does

NHS Complaints Advocacy is there to provide you with practical support and information if you want to make a complaint about an NHS service you or someone you know has received.

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The support we provide

The support we offer is tailored to your needs and includes:

  • Giving you enough information so you can pursue a complaint by yourself
  • Offering you the support of an experienced worker, known as an Advocate, who can help you make your complaint.
  • Compiling  all the relevant issues and facts you need to highlight as part of your complaint
  • Writing letters to the right people
  • Preparing you for complaint meetings and go to these with you if you need support
  • Answering questions to help YOU make decisions
  • Giving you the opportunity to speak confidentially to someone who is Independent of the NHS
  • Meeting  with you face to face to discuss your complaint
  • Monitoring the progress of your complaint with the organisation responsible

One of our experienced and qualified advocates can help you explore your options at every stage of your complaint and give you the information that can help you decide what to do.

Where do we work?

You can use the Carers Federation Independent Advocacy Services if you are resident in the following local authority areas;

North East NHS Complaints Advocacy
Darlington
Durham
Gateshead
Hartlepool
Middlesbrough
Newcastle
North Tyneside
Redcar and Cleveland
South Tyneside
Sunderland

If you or a carer you know have any specific information or communication needs and require information about our services in an alternative format please let us know.
Contact us on 0808 802 3000