Frequently asked questions:

How long is the Quality Standard valid for?

Once you have achieved the Quality Standard in Carer Support your accreditation is valid for up to 3 years.  To be re-accredited you will submit your updated plan and we will re-assess this.  We can discuss this with you after the completion of your ‘Initial Contact’ form.

What about training for our staff?

You may have your own in house training that you are able to deliver, and we can offer advice regarding this.  If you would like us to provide you with a bespoke package or deliver training for you we are happy to discuss your requirements.  Please complete a ‘Training Request’ form and send this to the QSCS team. We also have a number of training resources available on our VLE.

How long does it take to complete the Achievement Plan?

We would recommend that you aim to complete your plan within a 6-8 month period.  You may find you have many of the criteria in place within your organisation.  We will provide support throughout this period, including providing you with appropriate templates and relevant information.  Organisations have up to 12 months to complete the accreditation process. We can discuss timescales with you if you require more flexibility.

What support is offered throughout the process?

You can contact us before registering for ‘Working Towards’ status if you have any questions.  Once you have registered one of our team will contact you.  Our team are available to offer support via email and telephone throughout the process.  If you contact us and we are not available someone will respond to your query within two working days.

How will the assessment take place?

Once you have completed your plan we will have a pre-assessment meeting to ensure this is complete and you are ready for your assessment visit from the QSCS team. The Assessment usually takes about 3 hours.  We advise that you collate all evidence in a file ready to present to the assessor at the agreed time.  Following the assessment our team will complete a ‘Provider Assessment Report’ which will outline how you have met the criteria and where not, will highlight any further evidence required.

How long will it take to receive our Assessment Report?

We will send you your report within 28 days of your assessment. We will also send you the QSCS logo which you can use to promote your organisations achievement once you have been awarded the accreditation.

What if we don’t achieve the accreditation?

There is support at the pre-assessment stage to minimise the likelihood of this happening.  However if you are unsuccessful the team will feed back what further action needs to be taken to ensure you can be re-assessed and can achieve the standard.  You can re-submit your plan and any additional evidence required via email within 28 days of receiving your assessment report outcome.