Frequently asked questions:

How long is the Quality Standard valid for?

Once you have achieved the Quality Standard in Carer Support your accreditation is valid for up to 3 years.  To be re-accredited you submit your updated plan and we will re-assess this.  The cost of re-accreditation is 10% of the original cost.  We can discuss this with you after the completion of your ‘Initial Contact’ form.

What about training for our staff?

You may have your own in house training that you are able to deliver, we can offer advice regarding this.  If you would like us to provide you with a package or deliver training for you we are happy to discuss your requirements.  Please complete a ‘Training Request’ form and send this to the QSCS team.

How long does it take to complete the Achievement Plan?

We would recommend that you aim to complete your plan within a 6 month period.  You may find you have many of the criteria in place within your organisation.  We will support in providing you with appropriate templates and relevant information.  We can discuss timescales with you if you require flexibility.

What support is offered throughout the process?

You can contact us before registering for ‘Working Towards’ status if you have any questions.  Once you have registered one of our team will contact you.  Our team are available to offer support via email and telephone throughout the process.  If you contact us and we are not available someone will respond to your query within a 48 hour period. 

How will the assessment take place?

Once you have completed your pre-assessment checklist and are confident that your plan is complete you are ready to arrange your assessment visit with the QSCS team, assessment usually takes about 2 to 3 hours.  We advise that you collate all evidence in a file ready to present to the assessor at the agreed time.  Following the assessment our team will complete a ‘Provider Assessment Report’; this will outline how you have met the criteria and where not, will highlight any further evidence required.

How long will it take to receive our Assessment Report?

We will send you your report within 21 days of your assessment.

What if we don’t achieve the accreditation?

There is support at the pre-assessment stage to minimise the likelihood of this happening.  However if you are unsuccessful the team will feed back what further action needs to be taken to ensure you can be re-assessed and can achieve the standard.  You can re-submit your plan and any additional evidence required via email within 28 days and receiving your assessment report outcome.