NHS Complaints Advocate

Carers Federation Ltd is a national charity and company limited by guarantee established in 1992 to empower carers, the people for whom they care and the wider community. The charity is managed by a Board of Trustees who is elected by our membership.

Opportunities have arisen for Advocates within the North East NHS Independent Complaints Advocacy service in North/South Tyneside, Durham and Darlington to support members of the public through the NHS Complaints process.

Based at our Gateshead office initially for training then home based with the ability to travel, this is a high quality and dynamic service that empowers patients, carers and service users to identify and act upon the service options or choices available to them.

You must have excellent communication skills, both verbal and written and first-class listening skills. You will be computer literate and able to research, collate and convey relevant information. Experience of advocacy and voluntary services would be helpful, as would experience in a support, care, or service environment.

You must have or be willing to work towards the Certificate in Independent Advocacy qualification. Holders of the qualification will be offered a higher salary.

This post is subject to medical, reference and DBS checks.

“Striving to promote equality and diversity throughout our service”

Please apply online at www.carersfederation.co.uk. If you require any assistance please email recruitment@carersfederation.co.uk or telephone on 0115 962 9310. Please quote the job reference.

Carers Federation operates a smoke free site policy. Smoking is not permitted on any of our premises.