Carers Hub Triage/Assessment Worker. Nottingham

Job Role:

We are looking for an individual who is experienced in undertaking robust, quality assessments as part of a triage process, the successful candidate will be expected to demonstrate as being approachable and dynamic with a level of confidence and competency when engaging in non-judgmental open conversations and able to actively listen to ensure carers’ stories are captured at initial contact.

The successful applicant will:

• Triage all carers contacting/being referred into The Carer’s Hub.
• Complete over the telephone and face to face carers assessments/respite referrals depending on carers level of need.
• Utilise The Carers Hub triage process to support in identifying the level of need for individual carers (carers requiring intensive support to be allocated to wellbeing facilitator).
• Ensure all carers are registered with The Carers Hub if requested.
• Provide information and practical support to Carers.
• Demonstrate an understanding of Carers needs.
• Show confidence in supporting carers over the telephone and or face to face (depending on carers request).
• Show confidence with the diverse issues that can affect Carers lives.
• Be transparent, open and honest with internal and external individuals.
• Ability to work as a team and share initiatives.
• Accurately record notes, both written and on a database.
• Have good communication skills and confidence in answering phones.
• Good computer skills.
• Willingness to learn and progress throughout the role.

To be considered for the post, you will need to have well developed listening and communication skills, an understanding of carers’ issues, the ability to manage your own workload and be a good team player. Based in Nottingham, the ability to travel across the wider region is an essential aspect of this role.

This post is subject to medical, reference and enhanced DBS checks.

Closing date: Monday 2nd February 2026 12pm

The interview will also consist of a written test therefore should you require any special requirements please do inform us when applying for the role

“Striving to promote equality and diversity throughout our service”

Please apply online at www.carersfederation.co.uk If you require any assistance please e-mail recruitment@carersfederation.co.uk or call recruitment on 0115 962 9363.

If you wish to discuss the role please contact Roz Lynch, Carers Lead r.lynch@carersfederation.co.uk

Please quote the reference when applying for this role.

Carers Federation operates a smoke free site policy. Smoking is not permitted on any of our premises.

Carers Federation Limited is registered in England as a company limited by guarantee.