Writing A Complaint Letter: Example Letter

1 The Avenue
Anytown
AT1 2AB
Tel: 010 232 3205

PRIVATE AND CONFIDENTIAL

Jane Smith
The Complaints Manager
The Old Surgery
2 The Street
Anytown
AT1 2CD

14th February 2007

Dear Jane Smith

I am writing to complain about the way I have been treated by Dr Jones at the Old Surgery.

I was seen by Dr Jones three times, on 26th April, 31st May and 13th December 2006. He did not examine me or do any tests. He did not take my symptoms seriously and said my problem was due to stress and that I should take things easy.

I was feeling so unwell and found his dismissive attitude upsetting. I was worried so I made an appointment to see another doctor in the practice. I do not know his name but it will be in my notes.

This doctor examined me on 8th January 2007 and arranged for tests. These showed that I was diabetic. I was prescribed drugs and a special diet and I am now feeling much better. During the period from April 2006 to January 2007, however, I suffered with several infections, sleepless nights and mental anguish.

I have tried to raise my concerns with Dr Jones but he would not listen.

I would like the following points addressed in the response to this complaint.

• Is my medical condition poorer as a result of my diabetes not being detected and diagnosed by Dr Jones on previous appointments?
• Why did Dr Jones not order any tests?

Along with answers to my questions, I would now like

• Dr Jones’ attitude to patients to be reviewed
• Him to explain why he did not listen to me or examine me
• An apology from him for the unnecessary stress and debilitation I suffered because of his inadequate care
• To know what arrangements the practice has for reviewing the listening skills of the doctors.

I have had very good care from the practice in the past, in particular from Dr Allen until he retired. I was then put on to Dr Jones. I would like to regain confidence in the care provided by the practice.

I would like you to carry out a full investigation into my concerns and provide a response in accordance with the NHS Complaints Procedure within 10 days.

Your sincerely

Signature goes here

Mrs A Smith