The National Health Service (NHS) works hard to treat everyone properly and promptly and most people using the health service are happy with their treatment. But sometimes things can go wrong.
If you are unhappy with the service you or others have received from a hospital, doctor, dentist, local surgery or any other NHS service, you can complain about it.
You have a right to have your concerns investigated and to receive a full reply.
Complaints are an important indicator of the standard of health service provision and positively resolved complaints often improve services. Making a formal complaint can, however, be a daunting experience -- especially for those in disadvantaged or vulnerable groups.
ICAS stands for the Independent Complaints Advocacy Service. It is a free and confidential service that is independent of the NHS and tailored to individual client need.
Patients who want and are able to raise their concerns are empowered to do so. Patients with more complex needs have access to specialist advocates who can support them through the official complaints process.
An experienced worker, known as an Advocate, can
If you would like the support of an ICAS advocate, please contact us
Click here to see our comprehensive self-help information pack to help you feel confident about making a complaint yourself.
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ICAS can help if you want to make a complaint about NHS services
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