How We Can Help

It can be upsetting having to think and talk about what has happened, especially if something has gone very badly wrong with your treatment, or if a relative or friend has died.

Our advocates are qualified and have many years of experience working within the NHS complaints process. They can help by:
• exploring the options available to you at every stage of the complaints procedure
• enabling you to speak confidentially to someone who is independent of the NHS
• helping you with writing effective letters to the right people
• preparing you for meetings and going to them with you
• contacting and speaking to third parties if you wish them to
• acting on your direction rather than the wishes of others

Your advocate will not try to persuade you to do or not do anything and will always respect your decisions.

For more information on our role click here
Click here to find contact details for your nearest ICAS office.