Merseyside & Cheshire

Merseyside & Cheshire

NHS Advocacy is now provided by Merseyside & Cheshire Independent Complaints Advocacy in the following local authority areas:-

  • Sefton 
  • Liverpool 
  • Knowsley 
  • Wirral 
  • Cheshire East 
  • Cheshire West with Chester 
  • Halton 
  • St Helens 
  • Warrington 

This service replaces the previous Independent Complaints Advocacy Service (ICAS) and will continue to be delivered by the Carers Federation Ltd, who has over seven years experience of supporting people in Merseyside & Cheshire with NHS complaints.


Disabled access 
The Gateway Centre is a fully accessible venue with level access to all ground floor Conference Suites and a full sized lift with voice control to all first floor suites. The main entrance to the centre has a gentle slope from the doors to the reception desk. The main front doors are fully automatic and the reception area has a hearing loop system. Adaptive Toilets are situated on the first and ground floors. All internal signage are tactile and all staff have had disability awareness training. 

Further information can found about the Centre’s accessibility at:

Public transport

(From Liverpool Lime St Station - walking time is about 5-7 minutes)
(To Pembroke Place / London Road) 
The Gateway Conference Centre has Priority Car parking available at The Liner Hotel which is just 2 minutes walk from the Centre on the corner of Lord Nelson Street and St Vincent Way. From Norton Street, continue across the traffic lights with London Road and turn first right at the lights then take the car park entrance on the left hand side. Priority Spaces must be booked in advance. For full directions to the Liner Hotel please visit: The cost of this is £5 per car when booked with Gateway. Receipts are available from Gateway Reception.

If you require any further assistance, please do not hesitate to contact The Gateway Conference Centre reception on 0151 298 3200.

Local Links

Outreach Venues & Times

Cheshire East
Ashton House 
1a Gatefield Street 
Crewe Cheshire 
Cheshire West & Chester 
Civic Square 
4 Civic Way, 
Ellesmere Port 
CH65 0BE 
Wednesday 10 – 3pm
Sefton & Liverpool
Southport One Stop Shop 
Cambridge Arcade,
PR8 1DA 
Thursday 10 – 3pm 
The Old School House 
St. Johns Road 
Knowsley L36 0UX 
Tuesday 10 – 3pm
St Helens & Halton 
Tontine House, 
24 Church Street, 
St Helens, 
WA10 1BD 
Thursday 10 - 3pm
Moreton One Stop Shop 
(within Moreton Library) 
Pasture Road 
Moreton CH46 8SA 
Wednesday 10 – 12.30

ICA Merseyside & Cheshire

Telephone 0808 801 0389 
Email click here
Fax 0151 298 3275 
Or in writing at 
Healthwatch Advocacy 
The Gateway Conference Centre, 
71 London Road, 
Liverpool, L3 8HY


Liverpool City Council
Sefton Metropolitan Borough Council
Wirral Borough Council
Knowsley Council
St Helens Metropolitan Borough Council
Halton Borough Council
Cheshire East Council
Cheshire West and Chester Council
Warrington Borough Council Poster

Referral process
Referral Form

Merseyside and Cheshire Self Help Information Pack (SHIP)
Looking for Something...
The Carers Federation Limited is registered in England as a company limited by guarantee Registered office: 1 Beech Avenue, Sherwood Rise, Nottingham NG7 7LJ Registered number 3123142 Registered charity number 1050779
logo - ISOlogo - City and Guilds
Carers Federation | Terms and Conditions | Privacy
©2010 Carers Federation Absolute Design